{"id":1266,"date":"2026-10-14T07:31:46","date_gmt":"2026-10-14T07:31:46","guid":{"rendered":"https:\/\/emcheck.in\/other-wb\/ayaathspa-amayaresort\/?page_id=1266"},"modified":"2026-10-14T07:31:46","modified_gmt":"2026-10-14T07:31:46","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/emcheck.in\/other-wb\/ayaathspa-amayaresort\/cancellation-refund-policy\/","title":{"rendered":"Cancellation & Refund Policy"},"content":{"rendered":"
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Cancellation & Refund Policy<\/h1>\n<\/header>\n
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1. Introduction<\/span><\/h2>\n

At Ayaath Spa at Amaya Resort, we aim to provide a transparent and convenient booking experience for our spa and wellness services.<\/span><\/p>\n

This Cancellation & Refund Policy explains how customers can request appointment cancellations, rescheduling, and refunds for payments made through our website,\u00a0<\/span>https:\/\/ayaathspa-amayaresort.com\/<\/span><\/a>.<\/span><\/p>\n

Please read this policy before making an appointment or completing an online payment.<\/span><\/p>\n

2. Business Information<\/span><\/h2>\n

Business Name:<\/span><\/strong>\u00a0Ayaath Spa at Amaya Resort<\/span><\/p>\n

Address:<\/span><\/strong>\u00a0The Amaya Resort, Rauta, Uluberia, Howrah, West Bengal 711316, India<\/span><\/p>\n

Phone:<\/span><\/strong>\u00a0+91 6289516995<\/span><\/p>\n

Email:<\/span><\/strong>\u00a0<\/span>info@ayaathhospitality.com<\/span><\/p>\n

Website:<\/span><\/strong>\u00a0<\/span>https:\/\/ayaathspa-amayaresort.com\/<\/span><\/a><\/p>\n

3. Appointment Cancellation by Customers<\/span><\/h2>\n

Customers who wish to cancel a spa appointment should contact Ayaath Spa at Amaya Resort using the phone number or email address provided on this page.<\/span><\/p>\n

Please provide your name, booking reference, appointment date, selected service, and any other information reasonably required to identify the booking.<\/span><\/p>\n

The eligibility of a cancellation for a refund may depend on the applicable cancellation conditions, the status of the booking, whether the service has already been provided, and applicable legal requirements.<\/span><\/p>\n

Cancellation notice period:<\/span><\/strong>\u00a0[TO BE CONFIRMED BY THE BUSINESS]<\/span><\/p>\n

Cancellation charges, if any:<\/span><\/strong>\u00a0[TO BE CONFIRMED BY THE BUSINESS]<\/span><\/p>\n

Refund eligibility for customer-initiated cancellations:<\/span><\/strong>\u00a0[TO BE CONFIRMED BY THE BUSINESS]<\/span><\/p>\n

These conditions should be finalised and published before accepting prepaid bookings. Any applicable cancellation charges and restrictions should be clearly communicated before the customer makes a payment.<\/span><\/p>\n

A cancellation request is not considered acknowledged until we confirm receipt or otherwise communicate the cancellation status.<\/span><\/p>\n

4. Rescheduling of Appointments<\/span><\/h2>\n

Customers who cannot attend their scheduled appointment may contact us to request a change of date or time.<\/span><\/p>\n

Rescheduling is subject to appointment availability and confirmation by Ayaath Spa at Amaya Resort.<\/span><\/p>\n

Minimum notice required for rescheduling:<\/span><\/strong>\u00a0[TO BE CONFIRMED BY THE BUSINESS]<\/span><\/p>\n

Permitted number of rescheduling requests:<\/span><\/strong>\u00a0[TO BE CONFIRMED BY THE BUSINESS]<\/span><\/p>\n

Rescheduling charges, if any:<\/span><\/strong>\u00a0[TO BE CONFIRMED BY THE BUSINESS]<\/span><\/p>\n

If a prepaid appointment is rescheduled, the existing payment may be applied to the revised appointment where permitted by the applicable booking terms and confirmed by us.<\/span><\/p>\n

Customers should obtain confirmation of the revised date, time, and service before assuming that the appointment has been changed.<\/span><\/p>\n

5. Cancellation by Ayaath Spa at Amaya Resort<\/span><\/h2>\n

In certain circumstances, we may need to cancel or reschedule an appointment due to service unavailability, operational issues, staff availability, maintenance, or other unforeseen circumstances.<\/span><\/p>\n

If we cancel a confirmed appointment for which payment has already been collected, we will communicate the available options to the customer.<\/span><\/p>\n

Depending on the circumstances and customer preference, the options may include:<\/span><\/p>\n